Terms and Privacy

Acceptance of Terms

By accessing and using REPSShield, you accept and agree to be bound by the terms and provisions of this agreement. REPSShield is a professional time tracking platform designed specifically for Real Estate Professional (REP) status compliance and IRS documentation requirements.

Service Description

REPSShield provides professional-grade time tracking, compliance monitoring, audit-ready reporting, and AI-powered analysis tools for real estate professionals seeking to maintain IRS REP status qualification. Our services include calendar integration, Gmail sync, evidence management, and comprehensive analytics.

User Responsibilities

• Provide accurate and complete information when creating your account
• Maintain the confidentiality of your login credentials
• Use the service in compliance with applicable laws and regulations
• Ensure proper documentation and record-keeping for IRS compliance
• Notify us immediately of any unauthorized access to your account

Subscription and Billing

REPSShield operates on a subscription basis with flexible pricing options. All subscriptions include a 14-day free trial period. Billing is processed securely through Stripe, and you may cancel your subscription at any time through your account settings.

Our Privacy Commitment

REPSShield is committed to protecting your privacy and maintaining the highest standards of data security. We understand the sensitive nature of real estate business data and implement enterprise-grade security measures to protect your information.

GDPR and CCPA Compliance

We are fully compliant with GDPR, CCPA, and other applicable privacy regulations. You have the right to access, modify, export, or delete your personal data at any time. We implement privacy by design principles and conduct regular security audits.

Third-Party Integrations

REPSShield integrates with trusted third-party services including Google Calendar, Gmail, Stripe for payments, and AI services for document analysis. All integrations are conducted with your explicit consent and in accordance with each service's privacy policies.

Information We Collect

• Account Information: Name, email address, and authentication data
• Property Data: Property addresses, rental information, and activity logs
• Time Tracking Data: Activity descriptions, timestamps, and categorizations
• Calendar Data: Event information from connected Google Calendar accounts
• Email Data: Relevant email content for time tracking (with explicit consent)
• Usage Analytics: Application usage patterns and performance metrics

Data Sources

Data is collected through direct user input, authorized third-party integrations (Google services), file uploads, and automated tracking features. All data collection requires explicit user consent and can be modified or disabled through account settings.

How We Use Your Data

• Provide time tracking and REP compliance monitoring services
• Generate audit-ready reports and analytics
• Sync calendar events and classify activities
• Process AI-powered document and email analysis
• Improve service quality and user experience
• Provide customer support and technical assistance
• Send service-related notifications and updates

Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be shared with trusted service providers (such as cloud hosting and payment processing) under strict confidentiality agreements and only to the extent necessary to provide our services.

Security Measures

• End-to-end encryption for data transmission and storage
• Regular security audits and penetration testing
• Multi-factor authentication and secure password policies
• Automated backups with encrypted storage
• SOC 2 Type II compliance and security monitoring
• Regular staff security training and access controls

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will securely delete your personal data within 30 days, except where longer retention is required by law or for legitimate business purposes.

Your Privacy Rights

• Access: Request a copy of all personal data we hold about you
• Rectification: Correct any inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your personal data
• Objection: Object to processing of your personal data for certain purposes

Exercising Your Rights

To exercise any of these rights, please contact us through the information provided below. We will respond to your request within 30 days and may require identity verification for security purposes. You also have the right to lodge a complaint with a supervisory authority.

Get in Touch

If you have questions about these terms, privacy practices, or need assistance with your account, please don't hesitate to contact us:

Data Protection Officer

For privacy-specific inquiries, you can contact our Data Protection Officer directly at privacy@repsshield.com. We are committed to resolving any privacy concerns promptly and transparently.

Updates to This Policy

We may update these terms and privacy policies from time to time. When we do, we will post the updated version on this page and update the "Last Updated" date. For significant changes, we will notify you via email or through the application.